How to Consign With Us
UPDATE: April 23 2025
We are ON HOLD from accepting items at this time! The only exception currently are designer accessories.
Please always refer back to this page for the most updated information on consignment submissions.
HOW TO SUBMIT A CONSIGNMENT REQUEST:
1. Please read our updated consignment contract and ensure you agree to the terms before sending in a request and dropping off items.
5. Please ensure items are the correct seasonality. We are currently looking for Spring and Transitional items.
6. Please ensure you are ready to part with your items before consigning.
7. Please wait for our approval before dropping off any items.
8. Please ensure items are washed, and folded in bag. Please ensure they are do not have any wear, holes, pilling, or stains. We prefer that they are dropped off in a bag, and not on hangers, or in garment bags. If items are consigned in poor condition, they will be subject to donation.
9. Please ensure your bag is clearly labelled with your full name and email address. Please add an additional label inside the bag with your contact information. We cannot track your bag if it is dropped off without contact information.
10. Please ensure you read our consignment FAQ below prior to bringing your items in.
What We Accept
- We accept clothing, accessories, jewellery, footwear and handbags for consignment. Footwear has proven to be a difficult category for us, therefore we will be very selective with the footwear we choose to accept.
- We are a size inclusive shop. We accept all sizes. We are constantly in need of sizes L, XL, XXL, and plus sizes.
- Our goal is to offer our customers the best selection of curated second-hand goods. We will be selective with the items we choose to take in. Your items must meet our guidelines in order to be considered for consignment.
Commission and Buyout
- Earn 30%-70% commission depending on the price point of your items. Higher value items receive higher commission rates. Choose either a cash payout or a store credit for your account.
- If you have luxury designer items to consign (ie Prada, Gucci, Louis Vuitton, Saint Laurent etc.), we are always accepting new designer accessories and clothing. You may contact us to discuss rates and fees for designer consignment items. Generally the rates increase for selling prices over $500, anywhere from 50-70%.
- *NEW* if you have a bag of contemporary pieces from brands such as Zara, H&M, Aritzia etc we can offer a “bag buyout” for cash at the time of drop off. Items will be selected carefully and the buyout amount will be determined by The Recollective. Generally the buyout amount would be roughly 20% of the resale price. All items for cash buyout must be either pre-approved or dropped off during a scheduled consignment appointment.
Payouts
- To request a payout, please fill in our Payout Request Form
If you have any further questions on our consignment process, please contact us by phone for the quickest response at 613-728-2020.
- How does the consignment process work?
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Once your items are brought into us and reviewed, they will be added into our inventory system. It may take up to 60 days after drop off to receive pricing for your items. They are kept in inventory on a consignment basis and the consignor receives a percentage of each item sold. If items are not sold after 60 days once priced, they will automatically be donated to our charity partner. We partner with the Youville Centre in Ottawa, which is a local charity who helps to create a brighter future for young mothers and their children. You have 60 days after your items are priced to collect unsold items if you choose note to donate, although we highly recommend it!
- What are the consignment rates for the consignor?
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Earn up to 70% depending on the price point of your item. Choose to either receive a cash payout, or a store credit for your account. Please contact us for these rates.
- What condition should my items be in?
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Your items should be in like-new condition and the styles should be relevant. We will not accept any styles that are over 2 years of age, unless they are vintage. We will not accept anything with pilling, holes, pulls, stains, or smells. Please fold your items neatly in a bag, or hang them in a garment bag.
- What are your preferred brands?
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We accept designer and contemporary brands. Please see the specific preferred brands in the two below sections. Please contact us to inquire about our preferred men's brand list.
- Here is a list of preferred designer brands that will be guaranteed to be considered for consignment.
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Louis Vuitton
Saint Laurent Paris
Gucci
Givenchy
Burberry
Hermes
Prada
Balenciaga
Chanel
Acne Studios
Isabel Marant
Goyard
Bottega VenetaPlease contact us if you don’t see a brand on this list. We may also accept others upon approval.
- Here is a list of preferred contemporary brands that will be guaranteed to be considered for consignment.
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Brands from Holt Renfrew, Nordstrom, Revolve, ShopBop, Saks, The Bay etc.
All Aritzia brands
Zara
Lululemon (select current styles, no pilling please)
Oak + Fort
Frank and OakComme Des Garcons
& Other Stories
COS
H&M
Smash + Tess
Brunette The Label
Everlane
Evernew
Levi's
TopShop
Asos
Free People
Spell & the Gypsy Collective
Heartloom
Smythe
Auguste The Label
Brunette the Label
Mango
Mackage
Australian Brands
European Brands
Brands from local boutiques
Known Jewellery brands - What brands will you not accept?
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We are selective with certain brands, quality, fabrics and condition.
We will not accept items that are pilled, stained, have holes, missing buttons, broken zippers, etc.
We are limiting the amount of items made with synthetic fabrics for 2025. We may not accept some items that are mainly polyester fabric content, or other synthetic fabrics.
Brands we likely won’t accept are as follows:
Reitmans
Sirens/Stitches/Urban Planet
SHEIN
Amazon brands
Laura
Forever 21
Talbots
Michael Kors (handbags)
Hollister
Nine West
Suzy Shier - What are your consignment drop off hours?
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You may drop off pre-approved items any time during our open store hours. If you'd like to book an appointment to drop off items, instead of sending in photos, please contact us by phone 613-728-2020.
- How do you buy items from The Recollective?
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Through our instagram, in store and now online on our website 24/7! We sell through our instagram stories but we also have a new location at 1281B Wellington Street West in Ottawa.
We post new items daily on Instagram between 2:00-3:30pm EST. It's a first come, first served basis so act quick! Send us a DM when you see something you like and we will let you know if it's available. If so, we take payment via e-transfer.
secret tip - turn your notifications on for our instagram page and you'll get notified when we post new items so you don't miss out!
- What sizes do you offer?
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We are a size inclusive shop, and we aim to always have options for every size. Sometimes we might have more sizes in stock than others, but we try to keep a balanced inventory as best as we can.
- How do I pick up my purchase?
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For Instagram purchases: Please contact us via e-mail or DM at least 24 hours prior to your proposed pick-up time.
For website purchases: Please wait to receive your pick-up confirmation e-mail and you may proceed to pickup your purchase any time during our open hours.
- What is the cost of shipping?
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Enjoy flat rate shipping of $15 within Canada and the US.
- What are the pick-up policies?
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If you live in Ottawa, ON, you may choose to opt out of shipping and pick up your item in store at 1281B Wellington Street West, Ottawa, ON. Simply select local pick up at check out!
You will have 3 weeks to pick up your purchases.
For Instagram purchases, you have 2 weeks to pickup your items from our store. After the two week passes, the items will become property of The Recollective. Please note, we cannot continue to track purchases that are not picked up after this time. We encourage you to come by the shop and pick up as soon as you can!
Please note that a 24 hr grace period is required for in store pick ups and all sales are final, with the option to re-consign the item if it doesn't work out.
- What is your return policy?
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All items purchased through The Recollective are final sale. All items are sold in as-is condition and may show minor signs of wear.
We choose not to accept returns given that once an item has sold, the consignor receives payment for that item. If you are unsatisfied with your purchase, you may consign the item through us. We thank-you in advance for your understanding!
- How do I request a Payout?
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To request a payout, please fill in the Payout Request form under the Consign tab.